Comments for Phone Skill Secrets http://phoneskillsecrets.com Improve Your Telephone Technique Tue, 18 Nov 2008 14:59:32 +0000 http://wordpress.org/?v=2.6.2 Comment on 9 How to Improve your Telephone Sales Technique by Kris Fuehr http://phoneskillsecrets.com/how-to-improve-your-telephone-sales-technique/#comment-5 Kris Fuehr Mon, 06 Aug 2007 05:37:32 +0000 http://phoneskillsecrets.com/9-how-to-improve-your-telephone-sales-technique/#comment-5 I like this series, especially page 10. I think the magic of a call is a) genuinly believing that you can help the person on the other end of the phone and b) finding out enough information about them (or their company) to prove to them that you really can... It's difficult and many of the tips here are helpful after that initial opening sentence, but it's that opening sentence that determines whether or not they might trust you. I'd caution however, on the PMT approach since people can tell if you are just saying what they want to hear vs. saying what is true. Often, I respect the people who admit when they cannot do something for you and tell you what you want to hear. Remember the "Horse Whisperer"? Stepping back a bit is sometimes the best thing you can do. I like this series, especially page 10. I think the magic of a call is a) genuinly believing that you can help the person on the other end of the phone and b) finding out enough information about them (or their company) to prove to them that you really can… It’s difficult and many of the tips here are helpful after that initial opening sentence, but it’s that opening sentence that determines whether or not they might trust you. I’d caution however, on the PMT approach since people can tell if you are just saying what they want to hear vs. saying what is true. Often, I respect the people who admit when they cannot do something for you and tell you what you want to hear. Remember the “Horse Whisperer”? Stepping back a bit is sometimes the best thing you can do.

]]> Comment on 8 How NOT to improve your Telephone Sales Technique by Kris Fuehr http://phoneskillsecrets.com/how-not-to-improve-your-telephone-sales-technique/#comment-4 Kris Fuehr Mon, 06 Aug 2007 05:30:46 +0000 http://phoneskillsecrets.com/8-how-not-to-improve-your-telephone-sales-technique/#comment-4 Here here! can we make it a standard for phone providers that they must invent a new recording and replace the "thank you for waiting, your call is important to us" message? May I be so bold as to suggest: Thank you for waiting. Our goal is to keep our prices affordable. So, we cannot invest in an abundance of staff to accomodate call volumes that spike from time to time. However, we do track our call volumes and will bring in more call staff when we see a consistent trend of call volumes longer than a few minutes. Thank you for your patience while we hire them. If you know someone looking for a job, please send them our way at . We're always looking for good employees to provide great service to our customers. Who knows, maybe our little community of marketers here can rid the world of annoyances such as the "your call is important to us" messages! -Kris Here here! can we make it a standard for phone providers that they must invent a new recording and replace the “thank you for waiting, your call is important to us” message? May I be so bold as to suggest:

Thank you for waiting. Our goal is to keep our prices affordable. So, we cannot invest in an abundance of staff to accomodate call volumes that spike from time to time. However, we do track our call volumes and will bring in more call staff when we see a consistent trend of call volumes longer than a few minutes. Thank you for your patience while we hire them. If you know someone looking for a job, please send them our way at . We’re always looking for good employees to provide great service to our customers.

Who knows, maybe our little community of marketers here can rid the world of annoyances such as the “your call is important to us” messages! -Kris

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