Comments for Phone Skill Secrets http://phoneskillsecrets.com Improve Your Telephone Technique Tue, 12 Jan 2010 04:35:29 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Phone Skill Secrets by Alan Stewart http://phoneskillsecrets.com/34/phone-skill-secrets/comment-page-1/#comment-274 Alan Stewart Tue, 12 Jan 2010 04:35:29 +0000 http://phoneskillsecrets.com/34/phone-skill-secrets/#comment-274 Hi Jeff, I am delighted to read that the techniques work a treat for you. Thank you for letting me know and for having the flexibility of behaviour to implement them in your day-to-day phone selling. Alan :-) Hi Jeff,

I am delighted to read that the techniques work a treat for you. Thank you for letting me know and for having the flexibility of behaviour to implement them in your day-to-day phone selling.

Alan :-)

]]> Comment on Phone Skill Secrets by Jeff http://phoneskillsecrets.com/34/phone-skill-secrets/comment-page-1/#comment-273 Jeff Tue, 12 Jan 2010 03:31:19 +0000 http://phoneskillsecrets.com/34/phone-skill-secrets/#comment-273 Have been implementing these techniques in my day-to-day phone selling ..... they really work a treat and have improved my sales performance by around 20% in the first month. Excellent stuff Alan Have been implementing these techniques in my day-to-day phone selling ….. they really work a treat and have improved my sales performance by around 20% in the first month. Excellent stuff Alan

]]> Comment on Phone Skill Secrets by Alan Stewart http://phoneskillsecrets.com/34/phone-skill-secrets/comment-page-1/#comment-272 Alan Stewart Tue, 16 Jun 2009 10:52:59 +0000 http://phoneskillsecrets.com/34/phone-skill-secrets/#comment-272 Sorry to read that you feel that way Matt. Alan Sorry to read that you feel that way Matt.

Alan

]]> Comment on Phone Skill Secrets by matt http://phoneskillsecrets.com/34/phone-skill-secrets/comment-page-1/#comment-271 matt Tue, 16 Jun 2009 10:12:06 +0000 http://phoneskillsecrets.com/34/phone-skill-secrets/#comment-271 This guy is a snake oil salesman This guy is a snake oil salesman

]]> Comment on 1 Telephone Selling Skills by faisal http://phoneskillsecrets.com/telephone-selling-skills/comment-page-1/#comment-270 faisal Sat, 22 Nov 2008 19:54:24 +0000 http://phoneskillsecrets.com/telephone-selling-skills/#comment-270 your writing is quiet informative. kindly send my some audio lessons on telesales skills that can run on mp3 format. thanks. Faisal your writing is quiet informative. kindly send my some audio lessons on telesales skills that can run on mp3 format. thanks. Faisal

]]> Comment on 9 How to Improve your Telephone Sales Technique by Kris Fuehr http://phoneskillsecrets.com/how-to-improve-your-telephone-sales-technique/comment-page-1/#comment-5 Kris Fuehr Mon, 06 Aug 2007 05:37:32 +0000 http://phoneskillsecrets.com/9-how-to-improve-your-telephone-sales-technique/#comment-5 I like this series, especially page 10. I think the magic of a call is a) genuinly believing that you can help the person on the other end of the phone and b) finding out enough information about them (or their company) to prove to them that you really can... It's difficult and many of the tips here are helpful after that initial opening sentence, but it's that opening sentence that determines whether or not they might trust you. I'd caution however, on the PMT approach since people can tell if you are just saying what they want to hear vs. saying what is true. Often, I respect the people who admit when they cannot do something for you and tell you what you want to hear. Remember the "Horse Whisperer"? Stepping back a bit is sometimes the best thing you can do. I like this series, especially page 10. I think the magic of a call is a) genuinly believing that you can help the person on the other end of the phone and b) finding out enough information about them (or their company) to prove to them that you really can… It’s difficult and many of the tips here are helpful after that initial opening sentence, but it’s that opening sentence that determines whether or not they might trust you. I’d caution however, on the PMT approach since people can tell if you are just saying what they want to hear vs. saying what is true. Often, I respect the people who admit when they cannot do something for you and tell you what you want to hear. Remember the “Horse Whisperer”? Stepping back a bit is sometimes the best thing you can do.

]]> Comment on 8 How NOT to improve your Telephone Sales Technique by Kris Fuehr http://phoneskillsecrets.com/how-not-to-improve-your-telephone-sales-technique/comment-page-1/#comment-4 Kris Fuehr Mon, 06 Aug 2007 05:30:46 +0000 http://phoneskillsecrets.com/8-how-not-to-improve-your-telephone-sales-technique/#comment-4 Here here! can we make it a standard for phone providers that they must invent a new recording and replace the "thank you for waiting, your call is important to us" message? May I be so bold as to suggest: Thank you for waiting. Our goal is to keep our prices affordable. So, we cannot invest in an abundance of staff to accomodate call volumes that spike from time to time. However, we do track our call volumes and will bring in more call staff when we see a consistent trend of call volumes longer than a few minutes. Thank you for your patience while we hire them. If you know someone looking for a job, please send them our way at . We're always looking for good employees to provide great service to our customers. Who knows, maybe our little community of marketers here can rid the world of annoyances such as the "your call is important to us" messages! -Kris Here here! can we make it a standard for phone providers that they must invent a new recording and replace the “thank you for waiting, your call is important to us” message? May I be so bold as to suggest:

Thank you for waiting. Our goal is to keep our prices affordable. So, we cannot invest in an abundance of staff to accomodate call volumes that spike from time to time. However, we do track our call volumes and will bring in more call staff when we see a consistent trend of call volumes longer than a few minutes. Thank you for your patience while we hire them. If you know someone looking for a job, please send them our way at . We’re always looking for good employees to provide great service to our customers.

Who knows, maybe our little community of marketers here can rid the world of annoyances such as the “your call is important to us” messages! -Kris

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