http://phoneskillsecrets.com Improve Your Telephone Technique Tue, 12 Jan 2010 04:35:29 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://phoneskillsecrets.com/how-to-improve-your-telephone-sales-technique/comment-page-1/#comment-5 Kris Fuehr Mon, 06 Aug 2007 05:37:32 +0000 http://phoneskillsecrets.com/9-how-to-improve-your-telephone-sales-technique/#comment-5 I like this series, especially page 10. I think the magic of a call is a) genuinly believing that you can help the person on the other end of the phone and b) finding out enough information about them (or their company) to prove to them that you really can... It's difficult and many of the tips here are helpful after that initial opening sentence, but it's that opening sentence that determines whether or not they might trust you. I'd caution however, on the PMT approach since people can tell if you are just saying what they want to hear vs. saying what is true. Often, I respect the people who admit when they cannot do something for you and tell you what you want to hear. Remember the "Horse Whisperer"? Stepping back a bit is sometimes the best thing you can do. I like this series, especially page 10. I think the magic of a call is a) genuinly believing that you can help the person on the other end of the phone and b) finding out enough information about them (or their company) to prove to them that you really can… It’s difficult and many of the tips here are helpful after that initial opening sentence, but it’s that opening sentence that determines whether or not they might trust you. I’d caution however, on the PMT approach since people can tell if you are just saying what they want to hear vs. saying what is true. Often, I respect the people who admit when they cannot do something for you and tell you what you want to hear. Remember the “Horse Whisperer”? Stepping back a bit is sometimes the best thing you can do.

]]>